Welcome to TCM Tours! By accessing our website or using our services, you agree to comply with these terms and conditions. Please read them carefully before booking or engaging with us.
1. General Terms
- These terms govern the use of our website and services.
- By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian.
- TCM Tours reserves the right to update these terms at any time. Changes will be effective upon posting on this page.
2. Bookings and Payments
- Bookings are confirmed upon receipt of a deposit or full payment as specified.
- Payments can be made via accepted methods outlined on our website or invoice.
- Full payment must be completed before the start of the tour, unless otherwise agreed.
- Any changes or cancellations are subject to our cancellation policy.
3. Cancellation and Refund Policy
- Cancellation requests must be submitted in writing to our email address.
- Refunds are subject to the following conditions:
- 30+ Days Before Travel: Full refund, minus administrative fees.
- 15-29 Days Before Travel: 50% refund.
- 14 Days or Less: No refund.
- Any non-refundable third-party costs (e.g., hotel or transport bookings) will not be reimbursed.
4. Travel Documents
- It is your responsibility to ensure you have valid passports, visas, and other required travel documents.
- TCM Tours is not liable for any delays or losses due to incomplete or incorrect documentation.
5. Health and Safety
- Travelers are responsible for assessing their fitness for the chosen itinerary.
- You must inform us of any medical conditions or dietary restrictions in advance.
- TCM Tours is not liable for illnesses, injuries, or accidents during the tour unless caused by our negligence.
6. Liability
- TCM Tours acts as an intermediary for services such as transportation, accommodation, and activities.
- We are not responsible for delays, cancellations, or losses caused by third-party providers.
- Force majeure events (e.g., natural disasters, pandemics, political unrest) may impact your tour. In such cases, we will do our best to provide alternative arrangements but cannot guarantee full refunds.
7. Use of Website
- All content on the TCM Tours website is the property of TCM Tours and is protected by copyright laws.
- You agree not to reproduce, distribute, or use our content without prior written consent.
- Unauthorized use of our website may result in legal action.
8. Privacy Policy
Your use of our services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Governing Law
These terms are governed by the laws of Sri Lanka. Any disputes arising from these terms will be resolved under the jurisdiction of Sri Lankan courts.
10. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us:
Email: [email protected]
Phone: +940779909629
Address: TCM Tours,
K.A.Thilina Madushan No-182 A, Danketiya, Haburugala, Bentota, Sri Lanka.
By engaging with TCM Tours, you agree to these terms and conditions, ensuring a smooth and enjoyable experience for all parties involved.